Front Office Manager Contract Job
Aug 30th, 2025 at 07:58 Customer Service / Front Desk Phnom Penh 25 views Reference: 121Job Details
Job Description
- Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
- Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
- Ensure customers are notified of the need and methods of payment prior to collecting vehicles. Advise customers of the dealership policy with regards to the release of vehicles.
- Collect payment for cash repairs to vehicles at time of customer collection. Accurately maintain cash/credit recording systems and ensure security of all payments received.
- Ensure dealership approved procedures are adopted for verification of validity when payment is made, credit card or charge card.
- Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
- Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
- Maintain the workshop loading system in a timely, up to date and accurate manner.
- Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
- Maintain appointment, daily booking and 3 months booking record.
- Ensure the follow up call to all booking customers one day in advance and 15 minutes before the booking time
- Up selling should be applied right away and follow up through daily and weekly (Quotation)
- Filling daily job cards.
- Follow through commitment of car ready on time and return car clean.
- Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
- Ensure customers are notified of the need and methods of payment prior to collecting vehicles. Advise customers of the dealership policy with regards to the release of vehicles.
- Collect payment for cash repairs to vehicles at time of customer collection. Accurately maintain cash/credit recording systems and ensure security of all payments received.
- Ensure dealership approved procedures are adopted for verification of validity when payment is made, credit card or charge card.
- Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
- Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
- Maintain the workshop loading system in a timely, up to date and accurate manner.
- Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
- Maintain appointment, daily booking and 3 months booking record.
- Ensure the follow up call to all booking customers one day in advance and 15 minutes before the booking time
- Up selling should be applied right away and follow up through daily and weekly (Quotation)
- Filling daily job cards.
- Follow through commitment of car ready on time and return car clean.
Job Requirements
- Able to travel local and abroad.
- Assist sale, if necessary, to explain warranty coverage and service procedure.
- Deliver excellent service to all customers.
- Strong service orientation.
- Concern for Accuracy and Details, able to solve problems and doing teamwork.
- Having customer experience and computer.
- Smart and well presented in appearance and personal hygiene.
- Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
- Assist sale, if necessary, to explain warranty coverage and service procedure.
- Deliver excellent service to all customers.
- Strong service orientation.
- Concern for Accuracy and Details, able to solve problems and doing teamwork.
- Having customer experience and computer.
- Smart and well presented in appearance and personal hygiene.
- Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
Company Description
RMA entered the Cambodian market in 1992 as an exclusive provider of dedicated system solutions for commercial and non-commercial enterprises in the sectors of infrastructure, energy and logistics. Gradually, the company has been growing alongside the development of Cambodia and expanded to automotive, agricultural and heavy equipment, warehouse solutions, financial services, car rental and food franchise management. In addition to business expansion, RMA Cambodia has also focused its attention on human resources by providing internships and employment opportunities to approximately 2,000 local and professional staff with a number of expatriates working together to share their skills and expertise.
