Service Manager (Ford Cambodia) Contract Job
Aug 30th, 2025 at 07:58 Customer Service / Front Desk Phnom Penh 25 views Reference: 120Job Details
Job Description
- Creating goals and objectives for service department focusing on customer retention
- Create an atmosphere in service department as ‘Customer first’ principles as per JLR compliance
- Directly deal with any customer concerns, fix the concerns within minimum time
- Keep up-to-date all kind of JLR reports regarding service and customer related
- Hiring and supervising all service department, as well as monitoring their performances in servicing customers
- Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
- Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufactures
- Keeping up-to-date on manufactures warranty and policy procedures while serving as a liaison with the factory representatives
- Review and provide required service suggestions for network dealership workshops
- Maintaining the highest Customer Service Index (CSI) rating from customer by handing customer complaints immediately and according to dealership policy.
- Create an atmosphere in service department as ‘Customer first’ principles as per JLR compliance
- Directly deal with any customer concerns, fix the concerns within minimum time
- Keep up-to-date all kind of JLR reports regarding service and customer related
- Hiring and supervising all service department, as well as monitoring their performances in servicing customers
- Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
- Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufactures
- Keeping up-to-date on manufactures warranty and policy procedures while serving as a liaison with the factory representatives
- Review and provide required service suggestions for network dealership workshops
- Maintaining the highest Customer Service Index (CSI) rating from customer by handing customer complaints immediately and according to dealership policy.
Job Requirements
- Ability to diagnose and repair vehicle concerns
- Deliver technical and non-technical trainings.
- Required to visit all RMA Workshop, OSC and attend OEM Trainings
- Master Technician with at least 5 years of work experiences
-Basic computer knowledge (PowerPoint, Excel, Word, Outlook etc.)
- Deliver technical and non-technical trainings.
- Required to visit all RMA Workshop, OSC and attend OEM Trainings
- Master Technician with at least 5 years of work experiences
-Basic computer knowledge (PowerPoint, Excel, Word, Outlook etc.)
Company Description
RMA entered the Cambodian market in 1992 as an exclusive provider of dedicated system solutions for commercial and non-commercial enterprises in the sectors of infrastructure, energy and logistics. Gradually, the company has been growing alongside the development of Cambodia and expanded to automotive, agricultural and heavy equipment, warehouse solutions, financial services, car rental and food franchise management. In addition to business expansion, RMA Cambodia has also focused its attention on human resources by providing internships and employment opportunities to approximately 2,000 local and professional staff with a number of expatriates working together to share their skills and expertise.
