IT Help Desk Officer Contract Job
Nov 4th, 2025 at 10:50 IT & Telecoms Phnom Penh 6 views Reference: 158Job Details
Job Description
General Responsibilities:
Directly Handle general IT Helpdesk issues daily to ensure that problems related to academic and non-academic staff are solved on time. Provide first-level support and basic troubleshooting on the printer, network, Microsoft Office, and CCTV and escalate any issue to the senior IT team for any solution or require further troubleshooting. Also, handle the support to assist the team in repairing and checking electronic devices and inventory. Support the school events and activities related to the projector, pc, and slide setup. Regularly review and maintain the school tech classroom and back office and propose replacement or improvement where possible.
Specific Responsibility
Directly Handle general IT Helpdesk issues daily to ensure that problems related to academic and non-academic staff are solved on time. Provide first-level support and basic troubleshooting on the printer, network, Microsoft Office, and CCTV and escalate any issue to the senior IT team for any solution or require further troubleshooting. Also, handle the support to assist the team in repairing and checking electronic devices and inventory. Support the school events and activities related to the projector, pc, and slide setup. Regularly review and maintain the school tech classroom and back office and propose replacement or improvement where possible.
Specific Responsibility
- I support IT helpdesk issues related to computers, printers, Microsoft Office, and other tech device software updates and patching.
- Provide support and assist the team in school and classroom tech such as setting up HDMI, Projector, Cat6 for network cable, and Cat4 for phone cable
- Printer client setup maintenance and vendor coordination on the setup and troubleshooting.
- Client PC and laptop Supporting checking maintenance and repairing electronic hardware and related IT devices.
- Client Desktop Backup and Recovery: Assisting with backup operations and data recovery procedures.
- Device client PC and laptop support for computers, mobile devices (smartphones, tablets), and their associated applications.
- Network Administration: Basic network configuration and troubleshooting (e.g., resetting passwords, troubleshooting connectivity issues).
- Provide support and daily maintenance and check on CCTV cables and cameras
- I assist with other school jobs such as school event arrangements and technical support.
Job Requirements
- Bachelor's Degree: In Computer Science, Information Systems, or a similar discipline.
- At least 1 year experience working as helpdesk support.
- Basic Knowledge and Experience in WAN, LAN, and Domain System controllers.
- Good Communication, problem-solving, and analytic skills.
- Honest and good problem-solving skills.
- Ability to retain confidential information.
- English is reasonable and understandable
- used to working with IT Companies, would be prioritized
Company Description
Southbridge International School Cambodia currently caters for Kindergarten, Primary and Secondary students ranging from (3 years old) to Grade 12 (18 years old).Our curriculum of Cambridge and IEYC are defining International Learning Goals that help young children begin the move towards and increasingly sophisticated national, international, global and intercultural perspective.* Vision● To be Cambodia’s leading school that offers both International and Khmer education.● To be the center of a caring community which values diverse cultures and success.* Mission● We inspire students to develop their own high standards of academic excellence and personal growth through engaging and exciting teaching and learning.● We bring together all members of our community to celebrate our students’ journeys and their contributions to the world around them.* Student ProfileAt Southbridge International School Cambodia, we have 8 Personal Goals which underpin those qualities and learning dispositions we believe children will find essential in their future life.These are:● Adaptability● Communication● Co-operation● Enquiry● Morality● Resilience● Respect● Thoughtfulness* International Mindedness at SISCOur curriculum of IEYC is unique in defining International Learning Goals that help young children begin the move towards an increasingly sophisticated national, international, global and intercultural perspective and develop a sense of ‘international mindedness’.The school follows safer recruitment policy and procedures. The school is committed to safeguarding and promoting the welfare of all our children. All members of staff are trained in child protection/safeguarding.Websitehttps://www.sisc.edu.kh/en/
